Account & Data Deletion
Control your personal information with absolute clarity, transparency, and ease.
At Tribe, we believe you own your digital presence. Whether directly inside the mobile app or through our web-based deletion request portal below, you have the full right to delete your account, purge your personal records, and understand exactly how data retention works.
Instant
profile deactivated
30 Days
window to restore
100%
server & media wipe
<24h
support response
How to Delete Your Account in the App
If you still have the Tribe app installed, this is the quickest and most direct method. Deletion requests made inside the app instantly revoke your session and initiate the 30-day countdown.
Open the Tribe App
Launch the Tribe application on your Android or iOS device and make sure you are signed in.
Go to Profile Settings
Tap your profile icon in the bottom navigation bar, then tap the Settings icon (⚙️) at the top right.
Select Account & Security
Navigate to 'Account & Security' (or 'Advanced Settings') in the settings menu.
Tap 'Delete Account & Data'
Review the data impact summary and tap the red 'Delete Account' button.
Confirm Your Identity
Enter your password or biometric confirmation to finalize. Your account will be immediately deactivated and queued for deletion.
Upon in-app confirmation, your account will be immediately logged out on all devices and removed from all community feeds.
Web Account Deletion Request
Uninstalled the app or having trouble logging in? Submit your deletion request directly via this web portal. Our support engineering team will verify your account and process your permanent deletion.
Need Assistance or Prefer Email?
You can also contact our support desk directly via email. Use our pre-formatted button to automatically open your email client with all required verification fields filled in.
Hi Tribe Support Team, I would like to request the permanent deletion of my Tribe account and all associated personal data. Account Information: - Registered Email or Phone: [ENTER YOUR EMAIL/PHONE] - Username: [ENTER YOUR USERNAME, e.g. @name] - Reason for Deletion (optional): [ENTER REASON] I understand that after the 30-day grace period, all my profile data, posts, messages, and community records will be permanently and irreversibly purged. Please confirm once my request is processed. Thank you.
support@usecercle.comSupport SLA & Channels
Our team monitors deletion requests 7 days a week. For high-priority identity verification or emergency requests:
What Data is Deleted vs. Retained
We maintain full transparency on how data is handled when an account deletion is confirmed.
Profile & Identity
Full name, username, email address, phone number, bio, avatar, and linked accounts.
User-Generated Content
All created posts, stories, comments, photos, videos, audio notes, and attachments.
Community Records
Memberships in neighborhood circles, cultural hubs, profession groups, and role badges.
Social Graph & Interactions
Followers, following lists, community invites, likes, bookmarks, and engagement counters.
Private Communications
Direct chat histories and message metadata tied to your identity.
Device & Session Data
Push notification tokens, active sessions, login timestamps, and cached preferences.
Financial & Invoicing Records
Tax & Accounting RegulationsIf you made payments or subscriptions, transaction receipts are preserved for legally mandated statutory tax retention periods.
Security & Fraud Logs
Platform Safety & Abuse PreventionDe-identified security logs and blocklist hashes to prevent banned bad actors from re-registering to harm communities.
Legal & Dispute Preservation
Statutory & Judicial ComplianceInformation subject to active legal holds, subpoenas, or child safety investigations (under mandatory reporting laws).
Deletion Timeline & SLA
Here is the exact step-by-step lifecycle of your account data from the second you submit a request.
Request Submitted & Immediate Deactivation
InstantYour account is immediately locked. You are signed out across all active mobile and web sessions. Your profile, posts, and comments are immediately hidden from public feeds and community searches.
30-Day Safe Grace Period
Grace PeriodYour data is safely held in a suspended state. If you submitted the request by mistake or change your mind, you can contact support to verify your identity and cancel the deletion.
Permanent Database & Storage Purge
Irreversible PurgeAll profile records, photos, videos, user-generated posts, messages, and identifiers are permanently wiped from production databases and media buckets. This action is irreversible.
Backup Lifecycle Expiration
Complete WipeRoutine encrypted database backups overwrite and clear historical snapshots according to our standard 30-day snapshot rotation policy.
Frequently Asked Questions
Find clear answers to common questions regarding account removal, recovery options, and privacy protections.
Our Core Privacy Philosophy
Tribe respects your privacy and is built on transparent data principles. When you request to delete your account, we ensure your personal data is systematically expunged, community ties are severed cleanly, and legal protections are upheld with integrity.